CHATBOT
It’s now common (1) online with a chatbot, a type of AI. One advantage chatbots have for business owners is that they can be autonomous and provide 24/7 customer service. While they are responding (2) your customers, your human agents can use their time to focus on cases (3) a human (4) . Chatbots can also collect data to help you (5) to know your customers’ needs and the types of products they want. Chatbots are an efficient way to help improve your customer service experiences. They are adaptive and predictive, so they only present information that meets your customers’ needs. Because they are more (6) and efficient, they find innovative ways to promote different products while they interact with your customers.
(Adapted from English Discovery)

How to protect our ecosystems
Global warming and deforestation are destroying our valuable ecosystems and harming the animals and plants that live in them. There are a (7) of things we can do to stop these problems and protect the Earth’s ecosystems.
⮚ Firstly, we must try to use only energy-saving products. For example, we should use electric cars (8) gasoline-powered cars, and everyday products like refrigerators and televisions that are energy-saving. These products don’t use a lot of electricity that (9) greenhouse gases. In this way, we reduce greenhouse gas emissions that harm ecosystems.
⮚ (10) way to protect our ecosystems is to plant trees. The more trees we have, the more we can (11) on the CO2 already in the air. By doing this, we reduce global warming and its harmful (12) on the environment.
In conclusion, we can help protect our ecosystems by taking many important actions such as using energy-saving products and planting trees. Our actions can make a difference and make our planet a better place to live.
(Adapted from Bright)

Virtual singers are a novel trend in the field of music. These singers are not human; rather they are generated by artificial intelligence (AI) algorithms, (18) . These virtual singers can play music and sing with the same proficiency as human singers.
Ann, the first virtual singer produced in Viet Nam by BoBo Studio, is a remarkable example of this technology. Her voice is created using natural human sounds, such as breathing, which makes her sound as real as possible. (19) .
Ann's first song, "Làm Sao Nói Thương Anh" (How to Say I Love You), was released on YouTube, (20) . The music video is entirely computer-generated using visual effects, which represents a new genre of music. Ann's creators hope that she will become a successful ballad singer, with a unique musical style that will evolve from ballads to rock with a baby voice. They aspire for Ann to become a popular idol, renowned for her musical talents.
(21) . They can also act, promote fashion and commerce, and are a perfect example of talented AI-generated individuals who can become pop idols.
Countries like Japan, South Korea, and the US have been using virtual singers for a while now. Studios report that virtual singers have some advantages over real singers. For example, (22) , which makes them easier to manage and maintain for a longer time.
(Adapted from English Discovery)

As a result of globalisation, the world is becoming more and more connected. This has changed people's way of life, beliefs, art and customs, or their culture, in many respects. Although people's experiences around the world have become very similar, globalisation has also encouraged cultural diversity. Below are some examples.
Fast food chains and international restaurants have become popular, offering a wide range of dishes and more food choices to local people. For example, here in Viet Nam, we can enjoy Italian pizza or Japanese sushi, in addition to our traditional food. Moreover, some international dishes use local ingredients, which make them unique and more suitable to local tastes. On the other hand, Vietnamese specialties, such as pho and banh mi, are also gaining popularity worldwide.
Thanks to globalisation, people can quickly discover new music from all over the world. People nowadays enjoy listening to music from different countries and cultures, and in different languages. For example, American teens are captivated by K-pop music and dance. There are also many music festivals around the globe that bring artists and music fans together. In today's connected world, it is very common for musicians across the world to work on music projects and share ideas together.
Globalisation has also impacted fashion by opening it up to a variety of styles and influences from around the world. Cross-cultural styles that blend both traditional and modern elements are on the rise. This presents opportunities for fashion designers to be creative and reflect the cultural richness of the world. It is now easier for people to keep up with fashion trends from different cultures and regions, and express their identities in new and exciting ways.
In conclusion, globalisation has helped strengthen cultural diversity in the world and made people appreciate different cultures and lifestyles.
(Adapted from Global Success)

[I] What makes vloggers so popular? [II] Successful vloggers share some common characteristics. [III] There is also a lot of interaction with the audience and feedback on their videos. [IV] This means vloggers can adapt the content of their videos to keep their viewers happy. It is material that is made by young people for young people without any intrusion from media corporations. What is more, thanks to the accessibility of modern technology, the vlogs can be watched anywhere at any time. All these ingredients have created a two-way relationship between vloggers and their subscribers, based on shared interests and trust that cannot be found between the providers and users of other media.
However, it appears that those shared interests and that trust might become negatively affected by money. Some of the big-name vloggers can earn 25 up to £20,000 for displaying an advertisement on their channel. They also earn a lot for mentioning or reviewing a product in a vlog. About 1,000 vloggers around the world earn at least
£100,000 a year from their YouTube income. And profits are sometimes 30 earned at the expense of honesty.
So, will vlogs go the way of many TV programmes and films? Not according to the vloggers, who emphasise their creative independence over making money. However, Zoella, one of the few vloggers in the public eye in Britain, caused a scandal after publishing a book and claiming that it had always been her dream to write a novel. Shortly later, she had to admit that she had not written it alone and her name was just being used to sell it. Many experts saw it as a sign that vlogging had lost its innocence and that large media corporations were taking control.
(Adapted from Friends Global)