Read the following passage and write the letter A, B, C or D on your answer sheet to indicate the correct word that best fits each of the numbered blanks.

Good communication is the key ___(1)___ being successful and satisfied in many situations: work, personal, social. At work, communication skills are most ___(2)___ shown in your ability to use and understand language, whether spoken or on paper. You need a good command of language to get your ideas, opinions and feelings across clearly. Listening carefully is ___(3)___ important communication skill, as is the ability and confidence to ___(4)___ questions when you need to understand something or get information from someone. Competence in a language except your mother ___(5)___ also count as communication skill.