Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.

MIND THE GAP: A Guide to Understanding Today's Generations
Did you know?
• 70% of grandparents struggle with smart devices
• 85% of teens prefer texting to calling
• 60% of families report generational conflicts over technology use
WHAT'S HAPPENING?
Today's generation gap is wider than ever, largely due to rapid technological changes. Young people navigate the digital world with ease, while (7) _______ generations find it challenging to keep pace.
KEY CHALLENGES:
1. Communication Preferences
• Messaging apps (8) _______ with the youth, leaving older relatives feeling disconnected
• Modern slang and internet terminology create barriers
2. Values & Perspectives
• Each generation must (9) _______ their deep-rooted assumptions about one another
• (10) _______ their differing approaches to life, meaningful connections are possible
BRIDGING THE DIVIDE:
✓ Share Skills: (11) _______ between generations has never been more crucial as understanding of others' perspectives without judgment helps to foster the connectivity.
✓ Find Balance: Both generations must (12) _______ their differences to move forward
Tips:
❖ Schedule regular family tech-teaching sessions
❖ Practice patience and open-mindedness
❖ Celebrate both traditional and modern approaches
(Adapted from Generation Connect Institute, 2024)