Mark the letter A, B, C, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.

a. Waiter: I’m so sorry to hear that. Let me get you a fresh plate right away.
b. Lisa: I’m really disappointed with the service. My food was cold when it arrived.
c. Lisa: Thank you. I appreciate it.