Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 18 to 22.

a. Furthermore, language that includes slurs or derogatory terms can escalate tensions and lead to online conflicts among users.
b. A recent study found that certain Vietnamese phrases used on social media are often perceived as offensive or disrespectful, particularly among younger generations.
c. This highlights the importance of promoting a positive online environment in discussions about social media etiquette.
d. In fact, research indicates that nearly 65% of social media users in Vietnam have encountered offensive language in online interactions.
e. In conclusion, being mindful of language use on social media is essential to fostering respectful communication and avoiding misunderstandings