Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.

a. These programs give shy children a safe place to feel accepted and have been very successful in improving their confidence and self-esteem.
b. A researcher found that gently encouraging shy children to try new things can help them become less fearful, while another method is to teach them social skills.
c. For example, training groups teach children how to make eye contact, talk about others' interests, and smile while speaking.
d. Parents, teachers, and children themselves can take steps to overcome or even prevent this tendency.
e. Many people consider themselves shy—about 40% of those in a survey said so, and while shyness may be inherited, it doesn't mean children are destined to stay shy forever.