Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.

MIND THE GAP: A Guide to Understanding Today's Generations
Did you know?
• 70% of grandparents struggle with smart devices
• 85% of teens prefer texting to calling
• 60% of families report generational conflicts over technology use
What's happening?
Today's generation gap is wider than ever, largely due to rapid technological changes. Young people navigate the digital world with ease, while ___(1)___ generations find it challenging to keep pace.
Key challenges:
1. Communication Preferences
• Messaging apps ___(2)___ with the youth, leaving older relatives feeling disconnected
• Modern slang and internet terminology create barriers
2. Values & Perspectives
• Each generation must ___(3)___ their deep-rooted assumptions about one another
• ___(4)___ their differing approaches to life, meaningful connections are possible
Bridging the divide:
• Share Skills: ___(5)___ between generations has never been more crucial as understanding others' perspectives without judgment helps to foster connectivity.
• Find Balance: Both generations must ___(6)___ their differences to move forward
Tips:
• Schedule regular family tech-teaching sessions
• Practice patience and open-mindedness
• Celebrate both traditional and modern approaches
(Adapted from Generation Connect Institute, 2024)