Read the following email and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6. ⇱
Subject: Delayed Delivery
Dear Customer Support Team,
I am writing this email to (1) _______ a complaint regarding the delivery of my recent order (#12345) from your company, QuickShip Express. The delivery date initially (2) _______ was December 1st, but I have yet to receive my package, and there has also been no update (3) _______ its status.
I understand that delays can sometimes happen, but a(n) (4) _______ of communication is even more frustrating. Could you please provide me with information about the whereabouts of my order and let me know when I can expect it (5) _______?
I would appreciate your prompt attention to this matter. Thank you for your time and (6) _______.
Best regards,
John Doe
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Phone: 555-1234
Email: [email protected]
Read the following social media post and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12. ⇱
🚨 Event Cancellation Notice 🚨
Unfortunately, the weather forecast predicts heavy storms tomorrow, so, (7) _______ your safety, we have no choice but to (8) _______ the event. We understand and sincerely apologise for any disappointment this may cause. However, there is a(n) (9) _______ that will be notified to you as soon as possible. For those who’ve (10) _______ tickets, please rest assured that there are two options available for you. You will receive a full refund if you claim it. (11) _______ option is to transfer your ticket to the new date.
Please share this post to spread this information to everyone. We appreciate your understanding and support during this time. Thank you for your (12) _______, and we look forward to welcoming you again!
#EventUpdate #Cancellation #Reschedule #Refund #StaySafe
Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange of text in each of the following questions from 13 to 17. ⇱
a. Emma: That’s cool! Are you using a machine or just making it by hand?
b. Kevin: I’ve been experimenting with making my own coffee at home recently.
c. Kevin: I use a French press. It’s really easy and tastes great!
a. Ben: That’s smart! I’ve heard a planner can make a big difference in productivity.
b. Ben: What’s so special about using a planner?
c. Sara: I’m going to use a planner to keep track of my assignments.
d. Ben: How are you planning to manage your time better this semester?
e. Sara: It helps me stay organized and prevents me from missing deadlines.
Hey Jack,
a. I’m also trying to cut down on caffeine, so I’ve been drinking green tea instead of coffee.
b. Let me know if you have any tips or ideas to make mornings even better!
c. By the way, do you have any morning routines that help you start your day off right?
d. At first, it was really tough, but I’ve gotten used to it, and I feel so much more energized.
e. I’ve started waking up at 5 AM to do a morning workout before work.
Cheers,
Sophie
a. He twisted his ankle badly and had to stop playing immediately because of the pain.
b. He carefully followed the treatment plan, did physiotherapy exercises and took prescribed medications.
c. Last month, Tom had a bad accident while playing football with his friends at the park.
d. At first, he thought it was just a minor injury, but after visiting the doctor, he was told to rest and avoid walking for several days.
e. After two weeks, he was able to walk again without any pain, and now he is fully recovered and back on the field.
a. Its consequences are devastating, with countless lives lost, economies destroyed, and entire populations left in dire conditions.
b. Armed conflict has been a persistent issue throughout human history, causing immense suffering and displacement.
c. The international community must work harder to find diplomatic solutions and promote peaceful coexistence, as the human cost of armed conflict is too high to ignore.
d. Despite numerous peace efforts, many conflicts continue, leaving behind deep scars that last for generations.
e. It often arises due to political, territorial, or belief-based disputes between nations or groups.
Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that best fits each of the numbered blanks from 18 to 22. ⇱
The animation industry has become a global powerhouse in entertainment. Originating in the early 20th century, (18) _______. Gradually, it evolved into the sophisticated digital techniques we see today. Thanks to advances in technology, today’s animated films (19) _______ can make the stories more immersive and engaging. For example, movies like Frozen and Toy Story have set new standards for visual effects, showcasing the potential of computer-generated imagery (CGI) and 3D modelling.
Moreover, (20) _______; it extends to television shows, video games, and even advertising, all of which rely on animation to create appealing content. The growth of streaming platforms such as Netflix and Disney+, which has led to a surge in demand for animated series, (21) _______. These platforms have not only given rise to new animated series but have also enabled smaller studios to gain visibility.
In addition to technological advancements, (22) _______. Animated films often transcend language barriers, reaching international audiences and offering unique insights into different cultures. This universal appeal is one of the reasons why animation continues to thrive, drawing attention from all corners of the world.
Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 23 to 30. ⇱
The British Isles are not just a geographic entity; they are a collage of ecological and scenic variety that has evolved over millennia. In recent years, as eco-tourism continues to gain popularity, these natural havens have attracted a growing number of nature enthusiasts.
People from all walks of life are now more eager than ever to step away from the hustle of modern life and immerse themselves in the serene, majestic, and sometimes wild environments of the UK. One of the best ways to experience the beauty and diversity of the UK’s natural landscapes is by taking United Kingdom cruises. This journey through the UK’s coastlines and islands is not just a travelogue; it’s an exploration of the soul of Britain’s outdoors.
However, as the popularity of these natural sites increases, the importance of balancing tourism with environmental preservation becomes paramount. Various organizations across the UK are dedicated to conserving these landscapes while promoting sustainable tourism practices. These efforts are crucial in ensuring that these natural wonders remain unspoiled for future generations, maintaining both their beauty and ecological integrity.
There are various things that those planning to explore the natural wonders should keep in mind. First, responsible and sustainable travel is essential. Second, adhering to local guidelines, respecting wildlife, and practising ‘leave no trace’ principles are vital in preserving these areas. The most suitable times to visit vary, with each season offering its own unique experiences. Finally, accommodation options are plentiful, ranging from eco-friendly lodges to camping sites, allowing visitors to stay immersed in nature.
(Adapted from https://thebossmagazine.com/)
Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. ⇱
Each year, over 700,000 emergency room visits involve children with asthma, according to the Journal of the American College of Emergency Room Physicians. While the exact cause of asthma remains unclear, and there is no cure, scientists know it runs in families and has linked the condition to over 30 genes. Children with parents who have asthma are more likely to develop the condition.
Factors such as prenatal antibiotic treatments, indoor pollutants, smoking, and being overweight can factor into the development of the disease in adults. Socioeconomic factors can also play a significant role. Researchers supported by the National Institute of Environmental Health Sciences have found that adults living in neighbourhoods with the most air pollution had the highest rates of asthma.
Fortunately, though, recent research suggests pregnant women may have some degree of control over whether their children develop asthma. (I) Women were once advised to avoid exercise during pregnancy to avoid the risk of premature labour or low birth weight. (II) However, physical activity is now seen as beneficial for the well-being of both the woman and the baby. (III) Moderate physical activity can help prevent excessive weight gain and gestational diabetes, according to the U.S. Centers for Disease Control and Prevention (CDC). (IV)
The agency also recommends healthy pregnant women get at least 150 minutes of moderate-intensity exercise per week, which can include brisk walking, bike riding, and yoga. Maternal exercise is associated with better outcomes for babies. Studies have shown that regular physical activities with increased blood flow during pregnancy can result in better lung, heart, and cognitive development in them.
(Adapted from https://www.nationalgeographic.com/)